Sign in
Enter your e-mail address followed by your password and then click on the "Sign in" button.
New users, please enter your e-mail address, choose your password and then click on the "Registration" button.

Enter your shipping address
Tell us where you would like to ship your order. We ship our products all around the globe. Please go through all the shipping data fields to ensure your shipping details are accurate. Please note: if an order is returned to us due to an error in the shipping address entered by the client, the client will bear the costs of shipping and handling ($8.00 per item for cigarettes and tobacco). BigOutlet will credit the customer with DutyFree Points equivalent to the total amount of the order after shipping costs are deducted as defined above. These Points will enable the customer to place a new order with the correct shipping address.

How can I pay for my order?
You may pay for your order with your Visa Credit Card, Amex, Diners and JCB credit cards. Please be advised that the name appearing on the credit card holders' statement is: INTERNET SALES US Customers may select our E-Check option for easy & safer payments. Bank wire transfers and regular checks are also available.

Review and Submit Your Order
Check the accuracy of the information you provided and make any necessary adjustments. When you are ready, click the Checkout button to submit your order.
Once you place your order, we will send you a confirmation e-mail message with your order number. Please save your order number for future reference.

How to pay by check?
Payment by check is a processing service that allows customers to pay for cigarettes over the Internet using a check without the need to actually mail a check. To pay by check please follow the steps below:
Open your checkbook.
Pull out the next valid check.
Copy all relevant information from that check to the last checkout form.
Press the "Complete Purchase" button on the last checkout form and wait for the confirmation screen. Write void on your check and keep it with your printed receipt. Make sure to record an entry in your check register for the total amount spent and the check number. You will see this transaction in your monthly bank statement soon.

What is your Chargeback policy?
We will not tolerate credit card chargebacks or any customer who is attempting or threatening to do so. Such Customers will be immediately banned from making any future purchases on our website. In addition, their credit card information will be reported and added to blacklisted among processors. If there is a payment problem we will always seek out a solution resulting in either a refund or a reship - in line with our structured reship and refund procedure.

Orders you've already placed:

When will my order arrive?
Shipping period is estimated to be between 10 to 21 days.
Use our Order Status Tool to track down your order.

Not receiving any replies?
If you have used our "Contact us" form in the past and yet failed to receive a reply, your Internet Service Provider (ISP) or e-mail client may be blocking e-mails from BigOutlet.
If you suspect that this is the case, please refer to the help section of your e-mail program to see how to change the settings that filter or block your sent mail. Once you've established that you should be able to receive mail from us, please contact us again with your question.

Are imported cigarettes subjected to duty taxes?
No. Duty tax is not charged for buying and importing up to 200 cigarettes every 21 days (for all countries except U.K., Ireland, France and Canada), and 1,200 cigarettes every 21 days (for US). BigOutlet ships each carton separately to its customers, i.e. if you ordered 5 cartons, your order will be shipped to you in 5 separate packages all sent in a few days´ interval and thus they will not arrive simultaneously.

Does BigOutlet guarantee that no duty tax will be paid worldwide?
No. It is the customer's responsibility to verify and abide by all applicable laws concerning the delivery or taxation to their region. Some countries may occasionally change international postal regulations and standards.

What should I do if I have to pay duty tax in order to receive my order?
In this rare situation (highly unlikely in the U.S.) you can either:

Why can not you send me all products in a single load?
By sending all products in a single load, your order might be subjected to duty tax since the weight and value would not fall within the prescribed international parameters.

How will I know that my order has arrived?
There are two options depending on your local post office service. Parcels will either be delivered directly to your address, or you will be notified by your local post office when your parcel has arrived. You may collect your parcel from your local post office with no additional charges.

Is there any possibility that items may be damaged during the shipping process?
BigOutlet has taken all the necessary precautions in order to ensure that products will reach you in optimal condition. Each product is wrapped with a custom made hard cardboard box and is sealed in a specially designed plastic shrink cover.

General Questions:

Why should I choose to buy from BigOutlet?
BigOutlet offers original, premium tax-free products at highly competitive prices. Our company sets extremely high standards of product quality with personal customer service.

How is it possible to sell cigarettes, spirits, and perfumes at such low prices?
The products on sale at BigOutlet are offered in the same way as they are sold in duty free zones, where they are not subject to taxes. Manufacturers ship products directly to our duty free zone.

Does your company hold any registered trademarks?
No. Product names used in this website are for identification purposes only and may be trademarks of their respective companies.
Please note: As packaging are modified for marketing purpose by the trademarks holding companies, pictures are indicative only and might differ slightly from the product delivered to you.

Does your company sell only genuine products?
Yes, all products offered at big-outlet.com are of the original manufacturer, guaranteed to be genuine, and of the highest quality.

Can anyone purchase Tobacco products from this site?
No. You must be at least 18 years of age (or the minimum legal age allowed by law, to purchase tobacco products in your country). In any case, make sure you are familiar with the laws and restrictions of tobacco purchasing in your country / state of residence.

Is it legal to buy cigarettes and perfumes via international mail?
Yes, as long as the purchase is made in accordance with international postal regulations and standards. BigOutlet complies with all international trade and postal regulations.

What is SSL?
SSL (Secure Socket Layer) is a protocol used to secure data on TCP/IP networks such as the Internet. It provides encryption, authentication, and integrity for communication between a web server and client (consumer) browser. SSL provides a safer method of credit card usage in the online environment.

DutyFree Points (DFP)?
Every time you shop at BigOutlet you earn DutyFree Points, which can be redeemed for a money back discount on your next purchase.
Points are earned as follows:
For cigarettes / items: $1 purchase = 1 point. In order to redeem your points, 100 points=1$.
Your amount of DutyFree Points (DFP) will be displayed next to your name when you login to BigOutlet, e.g. "Hello Jack , DutyFree Points: 870".
Once you complete your purchase at BigOutlet and choose to "Checkout", you will see the amount of points you have earned so far displayed as "DutyFree Points in your account". You can redeem these points and get a discount on your price or save them for future purchases at BigOutlet.
To redeem points for a money back discount, enter the number of DutyFree Points you wish to use next to "DutyFree Points to redeem in this purchase" and click "Calculate Discount". Your DutyFree Points money back discount will be displayed immediately above the Total amount for payment for the order.
DutyFree Points earned displays the points that can be used on your next purchase.